FAQ - Frequently Asked Questions
My kid is between 2 sizes! What should I do?
Size up baby! The best way to know the ideal size is by checking our size chart.
Take a look here.
The size I want is sold out! When is it coming back?
Unfortunately, we can’t promise an exact date restock of a specific model. You can summit your email in the « notify me when available » box and you’ll be the first to know when the style you want becomes available again!
What are the shipping delays?
It usually takes 5 to 8 business days for your order to get to you in North America. Keep in mind that it depends where you’re at! If waiting isn’t your thing, no sweat — you can track your package and keep tabs on its whereabouts (though in some special cases, tracking might not be available).
Are they any return fees?
Yes — while you can easily return or exchange items within 30 days following your online purchase, please note that a $5 return shipping fee applies for returns. For Lifeguard hats, the return shipping fee is $10.
Do you guys have hats made in adult size?
Absolutely! Our hats are designed to fit most adults comfortably, with a size of 56cm. For those who need a bit more wiggle room, we’ve got a 58cm size available in a bunch of awesome styles. The best way to know your head size for sure is to check our size chart. You can totally find a cool matching outfit with your kid, or pick something that fits your unique style! Check our wide selection of here
How do I wash my Headster cap?
Simply use cold water and a gentle detergent with a cloth. Let it dry, and it’ll look as good as new!
More details here