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Questions
Shipping delays vary depending on where you are situated.
Fortunately, you can follow your order with the tracking number we will provide by email once your package has left our warehouse !
Yes, we do ! Even in the middle of nowhere!
If you ever need to return something, you can do so by following this link: https://headsterkids.returnly.com/
(If for a mysterious reason this link does not work, you can access our return portal by clicking on ‘’Returns’’ at the bottom left of our website)
Returns can only be made 30 days after the purchase on unworn regular priced items, with all product and brand tags.
Yes, that’s normal!
Once your return has arrived at our warehouse, it can take from 3 to 5 business days for the package to be processed.
Once it has been processed at the warehouse, our customer service will provide you with a gift card in 1 or 2 business days.
We thank you so much for your patience, we are doing everything we can to process the returns as fast as we can!
With the amount of orders we process, mistakes can definitely happen!
If this happens to you, here are the steps to follow:
Send some photos (or a video) to help@headsterkids.com and explain the situation. A member of the team will analyze the situation.
If you purchased the hat in store, you need to arrange the return with the store directly.
Fill out the return form on the following page: https://headsterkids.returnly.com/ and indicate “defective item” as the reason for return so that we can send you a hat to replace it!
You can request a return 30 days after purchase on regular priced items only.
No worries!
If this happens to you, just email us at help@headsterkids.com, making sure to include your order number.
Changes must be made within 12 hours of purchase.
Oops, we apologize for this mistake. Fortunately, we have a solution!
Here are the two steps to follow:
Email help@headsterkids.com to explain the situation
Provide a photo of the item received that should not have been in the order
Ps. Don't forget to include the name of the missing item and your order number in the email.
For any questions regarding our retailers, you can email help@headsterkids.com mentioning your city (and neighborhood) and we'll help you find Headster hats near you!
The best way to know the ideal size of a cap is by measuring the circumference of the head using a measuring tape.
We have established a size chart that will help you make a decision:
Absolutely! Everyone has the right to be stylish, right?
You can check out the list of products on our website to see if they are available in your size!
No problem !
If you click on an out of stock item, a box will appear for you to enter your email to get notified when this size comes back in stock on our website.
We recommend spot-washing your caps with cold water with a cloth and a mild detergent.
Above all, do not put them in the washing machine or submerge the hats in water, as this could affect the quality.