FAQ– HEADSTER KIDS

We always want you to be 100% satisfied with your purchase. You can return any item 30 days after the purchase. We can only accept items that still have the tags on, have not been worn and have not been washed. To request a return, fill out the form in our return center.

If an item has a manufacturing defect, please tell us in the next 30 days after purchasing at hello@headsterkids.com. Please insert a few pictures of the article in your email.

The items purchased in a store has to be returned to the store where you made the purchase. Only the store’s policies will apply.

Cleaning is no fun. But kids get dirty very fast! Just for you, we’ve decided to give you little tips to clean your kids’ caps! Although, you need to follow our instructions very carefully if you want your hat to be as clean as possible.

First of all, we strongly recommend to wash your hat by hand. The safest way to wash your kid’s favorite hat with no consequences!

Mix cold water with little drops of a very soft soap. Dip a cloth in the water and carefully tap the cap. It is very important to never fully submerge the hat into the water. Tap again with a dry cloth to take off as the excess water. To wash the inner strap, dip a cloth in the soapy water and carefully rub the sweat away. To completely dry off the hat, let it dry naturally! Never squeeze the hat and do not put it near a heat source. It can damage the shape or colour of the hat.

And now, the DON’TS :

Don’t wash it in the pool.

Don’t wash it in the dishwasher.

Don’t wash it in the toilet.

Don’t wash it while taking a bath.

Don’t wash it the the rest of the shampoo you have left.

Don’t wash it with your toothbrush.

After all that, if your cap is still dirty, just throw it away and buy a new one!

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