We love to see your pictures! You can use the #headster and/or #headsterkids on Instagram and Facebook. You can also tag us in all your post using @headster.kids
We offer different styles of headwear: snapback, 5 panels, trucker and dad hat. You can look at our size guide including every detail for the perfect fit!
We are based in the beautiful town of Montreal in Canada.
We work with a lot of Canadian and overseas companies.
We offer two types of shipping : regular and express. The regular shipping takes about 5 to 8 business days. The express shipping takes from 2 to 3 business days. Unfortunately, any delay caused by the postal services are out of our hands.
Of course! We are happy to offer the regular and express shipping everywhere in Canada and United States.
Your order has to be 75$ and more before taxes and before any promo codes/discounts. If your shipping option still does not work, please send us an email to firstname.lastname@example.org with the item’s name and quantities so we can review it with you.
Promotion Buy 3 hats and and get FREE SHIPPING on your order: To be available your order needs to be at least 75$ and up before taxes and promotions and ship in Quebec.
Sorry, our system does not let us combine any orders.
Sorry, we are unable to cancel an order. If you do not want your order, Headster will happily offer you store credit if the package hasn’t left our facilities!
You can track your order with the tracking number of your order. If your order does not arrive after 20 days, please contact us at email@example.com
If by mistake you receive the wrong item or an item is missing from your order, please contact us in the next 7 days at firstname.lastname@example.org
We always want you to be 100% satisfied with your purchase. You can return any item 30 days after the purchase. We can only accept items that still have the tags on, have not been worn and have not been washed.
If an item has a manufacturing defect, please tell us in the next 30 days after purchasing at email@example.com. Please insert a few pictures of the article in your email.
The items purchased in a store has to be returned to the store where you made the purchase. Only the store’s policies will apply.
Our experience showed us that it is more advantageous for both parties if you enter the return demand in our website directly and receive store credit for a new purchase. That way, you can easily change your order. Your new order will be treated as a separate order from the returned one. IMPORTANT: A store credit cannot be applied on an already paid order.
We are sorry to hear a that! Please send us 2-3 pictures to firstname.lastname@example.org with the order confirmation number. Our costumer service will happily answer as soon as possible.
Sorry, we are unable to offer price adjustment.
PURCHASE AND ORDER
You will receive two emails after placing your order. The first email will be sent in the next 24 hours confirming that your order has been received.
The second email informs you that your order has been shipped successfully!
Sorry, we are unable to make any changes of an order already placed.
This is very rare, but everything can happen! If we are unable to send an item to you, we will inform you via email. A complete refund, taxes included, will be issued by the same payement method you used.
Of course! Follow us on Facebook and Instagram to see our discounts. Some exclusives offers are also sent via our newsletter, so don’t forget to subscribe!
Sorry, only one discount and/or promo code can be used by transaction.
Cleaning is no fun. But kids get dirty very fast! Just for you, we’ve decided to give you little tips to clean your kids’ caps! Although, you need to follow our instructions very carefully if you want your hat to be as clean as possible.
First of all, we strongly recommend to wash your hat by hand. The safest way to wash your kid’s favorite hat with no consequences!
Mix cold water with little drops of a very soft soap. Dip a cloth in the water and carefully tap the cap. It is very important to never fully submerge the hat into the water. Tap again with a dry cloth to take off as the excess water. To wash the inner strap, dip a cloth in the soapy water and carefully rub the sweat away. To completely dry off the hat, let it dry naturally! Never squeeze the hat and do not put it near a heat source. It can damage the shape or colour of the hat.
And now, the DON’TS :
Don’t wash it in the pool.
Don’t wash it in the dishwasher.
Don’t wash it in the toilet.
Don’t wash it while taking a bath.
Don’t wash it the the rest of the shampoo you have left.
Don’t wash it with your toothbrush.
After all that, if your cap is still dirty, just throw it away and buy a new one!