Shipping Policy
Processing Time vs. Transit Time
Please note that processing time and transit time are two different things.
Processing time is the time our warehouse team needs to prepare, pack, and get your order ready for shipment. This part of the shipping process is managed by Headster Kids.
Transit time begins once your package leaves our distribution facility and is handed over to the shipping carrier. It refers to the time required for the carrier to transport your package to its final destination.
Transit times may vary depending on factors beyond our control, including distance, weather conditions, service disruptions, and other carrier-related circumstances.
Once a package has been transferred to the carrier, Headster Kids cannot guarantee the carrier's delivery timeline or be held responsible for carrier-related delays, disruptions, loss, or damage, except where otherwise required by applicable law.
If you experience an issue with your shipment, you can always contact our team at help@headsterkids.com and we will do our best to assist you.
Shipping Options
We currently offer the following shipping options for eligible standard-size orders:
Economy — $9.95
Processing time: 3–5 business days
Estimated transit time: 1–11 business days
Standard — $12.95
Processing time: 2–3 business days
Estimated transit time: 1–11 business days
Priority — $17.95
Processing time: 1–2 business days
Estimated transit time: 1–11 business days
Choosing a faster shipping option reduces the time required for our warehouse team to prepare your order. It does not guarantee a faster carrier transit time once the package has left our facility.
Shipping rates, processing times, and available shipping methods may be changed or updated at any time without prior notice.
Oversized Items
Certain products are considered oversized because of their dimensions and may be subject to additional or different shipping fees.
Oversized items currently include:
-
20L backpacks
-
26L backpacks
-
Lifeguard hats
Oversized items may not qualify for standard shipping rates or certain shipping promotions.
Headster Kids reserves the right to modify the list of products considered oversized at any time.
Shipping Address & Customer Information
Customers are responsible for ensuring that all shipping information provided when placing an order is complete and accurate.
Headster Kids cannot be held responsible for delays, additional charges, returned packages, lost shipments, or other issues resulting from an incorrect or incomplete shipping address or customer information.
Additional shipping or reshipping fees resulting from incorrect information may be charged to the customer.
We reserve the right to hold an order until all applicable product, shipping, duty, or other required charges have been fully paid.
Tracking Your Order
Once tracking information becomes available, there are several ways to follow your shipment.
From your Headster Kids account
If you are logged into your account, go to:
My Account > My Orders / Order History > Order Details > Tracking Number
Your tracking number and available shipment information will appear on the order details page.
Order lookup
You may also access your order information by entering your:
-
Order number
-
Email address
-
Postal code
For privacy purposes, the order details page may display limited information. Sensitive information such as payment and billing details will not be shown.
By email
Once your order has been prepared and tracking information becomes available, we will also send the tracking details to the email address associated with your order.
Please note that tracking information may take some time to update after the shipping label has been created or the package has been handed over to the carrier.
U.S. Customers
Due to recent changes in U.S. import regulations, a 35% tariff may apply to certain products shipped to the United States.
These tariffs are government-imposed fees related to cross-border shipments and are outside of Headster Kids' control.
When additional charges apply to an order, the customer may be contacted by email with available options before the shipment is processed.
Additional duties, tariffs, customs fees, brokerage fees, or import-related charges may also apply depending on the products ordered and applicable regulations.
Questions About Your Shipment?
If you have any questions about your order, processing time, shipping method, tracking information, or delivery, our team is here to help.
You can contact us anytime at:
help@headsterkids.com
