All canadian packages are sent via Canadian Post. You will receive a confirmation email from HEADSTER KIDS once your order is placed. Once your order is then dispatched you will receive an email with your parcels tracking information.
Purchase made on week-ends and public holidays are usually processed and shipped within 5-8 following business day. Shipping times do not include dispatch time.
Shipping costs are fixed and establish according to your delivery address as below:
- QUEBEC-ONTARIO (Econo / 5-8 days): 7,95$
- QUEBEC-ONTARIO (Express / 1-2 days): 12,95$
- CANADA (Econo / 5-8 days): 12,95$
- USA: 15$
- INTERNATIONAL: 20$***
** For more information about our international shipping service, please email us to firstname.lastname@example.org and our customer service will be happy yo help you with that.
* Exceptions may apply on the total shipping costs after purchase.
International customers can be charged fees such as sale tax, duty or customs chargers from their own country for buying product online. Unfortunately HEADSTER KIDS cannot take responsibility of any customs or import fees. We recommend contacting your local customs office prior placing your order. If you still having any questions, please contact our customer service.
If have not received your package within 12 business days of placing the order, please contact us at email@example.com with your full name and order confirmation number.
We are not responsible for any loss or damage to goods occurring during transit.